Booking, Cancellation & Deposit Policy
We understand that plans can change. This policy explains how appointments, deposits, cancellations, late arrivals and missed appointments are managed at Alixir Aesthetics & Medical Clinic.
LAST UPDATED · 28 SEPTEMBER 2026
Booking an Appointment
Appointments with Alixir Aesthetics & Medical Clinic can be arranged through our website, Fresha, Instagram, Facebook, WhatsApp, telephone or email.
Online bookings are managed through Fresha. Your appointment is considered secured once the required booking process, including payment of any applicable deposit, has been completed.
Booking Deposit
A £30 deposit is required to secure an appointment.
The deposit is taken at the time of booking and reserves the appointment time specifically for you.
The deposit will normally be applied towards the cost of your appointment or treatment.
Cancelling Your Appointment
If you need to cancel your appointment, please provide at least 24 hours' notice.
If you cancel at least 24 hours before your scheduled appointment, your £30 deposit may be refunded.
If less than 24 hours' notice is provided, your deposit will be retained.
This is because the appointment time has been reserved specifically for you and a late cancellation may leave insufficient time for the appointment to be offered to another client.
Rescheduling Your Appointment
If you need to change your appointment, please contact Alixir as soon as possible.
Alixir does not currently have a separate fixed rescheduling notice period, so rescheduling requests will be considered according to the circumstances and appointment availability.
Any new appointment is subject to availability.
Missed Appointments & No-Shows
If you do not attend your appointment and have not cancelled in accordance with this policy, your £30 deposit will be retained.
A new booking and deposit may be required if you wish to arrange another appointment.
Late Arrivals
Please arrive on time for your appointment. Arriving late may reduce the time available for consultation or treatment.
Where there is no longer sufficient time to carry out the treatment appropriately, Alixir may need to refuse or postpone treatment and retain the booking deposit.
There is currently no fixed number of minutes after which an appointment is automatically cancelled. The decision will depend on the circumstances and the time remaining for the appointment.
Consultations
A separate consultation is not required before every treatment, and treatment may be booked without having attended a prior standalone consultation.
Where a separate consultation is booked, the consultation is approximately 20 minutes and may be carried out in person or online.
The current consultation fee is £40, which is intended to go towards treatment.
Booking an appointment does not guarantee that treatment will be considered appropriate following assessment.
Medical Suitability
Your safety and treatment suitability come first.
You may be asked to complete a medical or health questionnaire and provide relevant information about your:
- Medical history
- Medications
- Allergies
- Previous treatments
- Other circumstances relevant to treatment
You are responsible for providing accurate and complete information and for informing Alixir of any relevant changes before treatment.
Alixir may decline, postpone or alter a treatment where it is considered inappropriate or unsuitable.
If you attend your appointment and are assessed as medically unsuitable for treatment, your booking deposit will be refunded.
If Alixir Needs to Cancel or Reschedule
Occasionally, Alixir may need to cancel or change an appointment.
If this happens, we will contact you as soon as reasonably possible to discuss your booking and alternative arrangements.
You will not lose your deposit because Alixir has cancelled your appointment.
Treatment Payments
Alixir currently accepts card and cash payments.
Online deposits and payments may be processed through Fresha.
Any outstanding treatment balance will be payable in accordance with the arrangements communicated for your appointment.
Treatment Packages & Payment Plans
Alixir may introduce treatment packages and payment plans.
Specific terms for these arrangements, including payment, cancellation, expiry or refund conditions, will be provided separately when applicable.
These arrangements are still being developed and are therefore not covered by this policy beyond the standard booking terms above.
Age Requirement
Treatments provided by Alixir are for clients aged 18 and over only.
Identification may be requested where necessary to verify age.
Contacting Us About Your Appointment
If you need to cancel, reschedule or discuss an appointment, please contact:
Alixir Aesthetics & Medical Clinic
Operated by Lenka Kandrova, Sole Trader
A little flexibility. A little consideration.
A £30 deposit secures your appointment. Please provide at least 24 hours' notice if you need to cancel. Late cancellations and missed appointments will result in the deposit being retained.
If you are assessed as medically unsuitable for treatment, your deposit will be refunded.
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